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Relais and Chateaux Terms and Conditions

Terms and conditions

Relais & Chateaux is an association of 520 charming hotels & fine-dining restaurants in the world. Offers are valid from 01/04/2013 to 30/03/2014 A discount code is dedicated to this offer : RELAISARC13.  It will have to be indicated in the web order process to allow the 5% discount to be calculated or to the call centre agent at the time of booking your stay to get your 3 nights for the price of 2.

Gift certificates and Gift Boxes

Is only exclusively available on www.relaischateaux.com, not on phone.  Gift certificates can be used in every Relais & Châteaux properties in the world. They allow to pay invoices of hotels and restaurants. The 14 Lys offers (packages) are exclusive offers valid in a selection of properties.

  • The offer is only bookable on line. Do not book through the call centre.
    Gift certificates can be used in every Relais & Châteaux properties in the world.
    They allow to pay invoices of hotels and restaurants. See the updated list of all the properties on the website www.relaischateaux.com : on the Home Page select “Hotel & Restaurant“ in the header at the top of the page, choose "search by country" and select in the following menu “complete list“ then click on the country of your choice (www.relaischateaux.com/en/search-book/list)
  • 14 Lys offers (packages) are valid in a selection of properties. This selection varies according to the Lys package. See the updated list on the website www.relaischateaux.com : on the Home Page select ”Gift shop” in the header at the top of the page and select in the following menu “Lys Collection-gift shop” and then click on the gift box of your choice to get the list of the related properties (www.relaischateaux.com/en/gift-shop)

Some restrictions might exist and are listed for each property on the above mentioned section.

Shipping and handling fees will be added to the Gift certificates or Lys package offer price (costs mentioned in the shopping basket)
Subject to availability.

Stay 3 nights and Pay for 2

Gift - 3 nights for the price of 2 in a selection of 152 Relais & Chateaux hotels in 26 countries.
The offer is bookable through the Relais & Chateaux Central Reservation call center and online. The selection of Relais & Chateaux hotels is subject to changes. These changes will be communicated to ARC Europe.  Offers apply on a 3 consecutive nights stay for the 3 nights for the price of 2 offer.  Offers may not be combined with other offers. Reservations must be made at least 72 hours prior to arrival and are subject to availability. They are subject to the booking and cancellation conditions of each individual property.  Changes of the list may be possible without prior notice.  Subject to availability.

Prebook via phone or website...

Via www.relaischateaux.com/3for2/arceurope & insert this code : RELAISARC13
Or
By phone:

  • In Austria, Benelux, Ireland, Portugal, Sweden, Switzerland and United Kingdom via 00 800 200 000 02.
  • In France via 0 825 32 32 32 or via 0 825 825 180 (0,15 cts/mn).
  • In Germany via +49 69 96 75 9117.
  • In Italy via +39 02 6269 0064.
  • In Russia book via +7 495 969 33 31.
  • In Spain book via +34 93 317 66 33.
  • In Other countries book via +33 1 45 72 96 50.
Opening hours of the call centres are: Monday-Friday: 09:00-19:00 and Saturday: 10:00-18:00

Quote this code: RELAISARC13. It will have to be indicated during the Call Centre order process to calculate the benefit.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland.