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Travel Insurance FAQ

If you cannot find what you are looking for and would prefer to talk to someone why not contact our call centre? One of our expert sales assistants will be delighted to help.

Common FAQ

I've lost my travel insurance documents. How do I retrieve them?

The travel agent/tour operator/airline company that I booked with has gone into administration. What should I do?

Am I covered if my passport is lost or stolen abroad?

When will my travel insurance documents arrive through the post?

What Travel Insurance documents do I need to take on holiday with me?

How many times can I go away if I have an Annual Multi Trip policy?

Can we all travel independently on an Annual Multi Trip Insurance policy?

What happens when my Annual Multi Trip Insurance policy expires?


What is the maximum age you can insure up to?

What is a resident of the Republic of Ireland?

I've left the Republic of Ireland and forgotten to get insurance. Can I still get cover with you?

Destinations and Regions

What are the territorial limits on an AA Ireland policy?

What area do Egypt, the Canary Islands, Morocco and Tunisia come under on your policies?

What if I am travelling to more than one country?

Buying an AA Ireland Policy

How can I buy a travel insurance policy?

What ages do I put down when getting a quote?

How can I pay for my travel insurance?

When should I start my travel insurance?

I cannot find a policy that's suitable. Are you able to advise me?

I am having trouble buying a travel insurance policy online. Can you help me?

What are my cancellation rights?

How is my policy delivered?

When does the cover begin and end on my policy?

What is the maximum trip length?

What is an excess?

What are the terms and conditions?

Are there exclusions to the policy?

Am I covered for cancellation?

Can individuals on a family policy travel separately?

What is the definition of Personal Accident?

Am I covered to work or study in Europe?

Is terrorism covered?

Am I covered for foreseen events (e.g. planned strike action or forecasted weather)?

Medical Cover and Health Conditions

Who do I contact in the event of a medical emergency?

I have pre-existing medical conditions. Can I get cover for these on my policy too?

What is a pre-existing medical condition?

Do you cover angina?

Am I fully covered if I had cancer two years ago?

If cover is refused for my pre-existing medical condition, am I still covered?

Do you cover pregnancy?

I have a European Health Insurance Card. Do I still need travel insurance?

Is dental treatment covered?

Making a Claim

How do I make a Travel Insurance claim?

I do not have receipts for my personal items. Can I still make a claim?

When does the delayed baggage benefit come into force?

Changing an Existing Policy

I need to amend the address or contact details on my policy. How can I do this?

Can I change the names of the insured persons on my policy before I travel?

Hazardous Sports and Activities

Am I covered for scuba diving when I go travelling?

Am I covered for white water rafting when I go travelling?

Winter Sports

What activities are covered with your winter sports travel insurance?

Do you provide travel insurance cover for a whole season?

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland.