How may we assist you today?

With effect from the 1st of January 2022, all 1890 & 1850 phone numbers will be discontinued and as a result, some of our telephone numbers will be updated from then.

Please note the updated telephone numbers below:
• Motor Insurance Claims Notification – 0818 467 101
• Home Insurance Claims Notification - 1800 100 001
• Home Membership Claims Notification - 1800 252 626
• Travel Insurance Medical Screening - 0818 456 250

All other AA contact telephone numbers, as outlined in your policy documentation, will remain unchanged.

If you wish to find out more information about this change, you can visit: https://www.comreg.ie/ngnreview

At AA Ireland, we are very aware that the current economic climate has influenced many people's financial situations.

If your financial situation has changed for any reason and you are struggling to pay your premiums, please talk to us. There are options available and we are fully committed to working with you to find a solution. 

We can help you if you talk to us. As soon as you know that you are in financial difficulty or are concerned that you might be getting into financial difficulties - contact us. We can start working with you straight away to help find a solution

Our Customer Service team are available to help you every step of the way.

Phone: 0818 227 228

Hours:

• Monday to Thursday 8am - 7pm
• Friday 9am - 6pm

Email: collection@theaa.ie

If you are in financial difficulties, it is important not to ignore the problem. Speak to any providers that you owe money to; they should have processes in place to help you.

You may also wish to seek assistance from MABS. This is a national, free, confidential, independent advice service for people in debt difficulties or in danger of getting into difficulties.

MABS (Money Advice & Budgeting Service)

A national, free, confidential, independent service for people in debt or in danger of getting into debt. Its website provides useful budgeting tools and it also has contact details for all local MABS offices.

Phone: 0818 07 2000

Hours: Monday to Friday 9am-8pm

Email: helpline@mabs.ie

Website: www.mabs.ie

If you pay for your policy using direct debit, then your payment plan will reoccur in future years, unless we advise you otherwise. This means you don’t have to do anything to stay covered. Your insurance policy will continue into a new year of insurance, from your renewal date, for similar cover as your previous policy, and unless we advise you otherwise you won’t need to pay a deposit.

You have the right to opt-out of an automatic renewal at any time and free of charge. Please note that you will need to advise us that you wish to opt-out of the automatic renewal at least 10 days before your renewal date to let us know

Don’t hesitate to contact us if you have any further questions at AA Customer Service

Statutory Cancellation Rights

You may cancel this policy within 14 days of receipt of the policy documents (new business) or for annual multi trip policies the renewal date (the cancellation period) by calling us on 0818 227 228 or by writing to us at the address shown on your travel insurance certificate during the cancellation period. Any premium already paid will be refunded to you providing you have not travelled and no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred. Any cancellations after this 14 day period will not be refunded.

Cancellation Outside The Statutory Period

You may cancel this policy at any time after the cancellation period by writing to us at the address shown on your travel insurance certificate. If you cancel after the cancellation period no premium refund will be made.

We reserve the right to cancel the policy by providing 21 days notice by registered post to your last known address. No refund of premium will be made. Non payment of premiums We reserve the right to cancel this policy immediately in the event of non payment of the premium

If you wish to cancel cover, please call us on 0818 227 228 or you can use this form and one of our email agents will be able to help you.

If you provided an email address, you will get your documents by email within an hour of setting up the policy. If you do not, prior to contacting us, check your email security settings to ensure mail from AA Ireland is in your safe senders list. These documents are password protected using your date of birth in the format DDMMYYY.

If you choose to get your documents by hard copy (post) it can take up to 5 working days to receive.

If you need to request a document, please click here.

If you have any queries on this you can email service@theaa.ie