You can nominate a friend, family member, or other trusted person to act on your behalf or support you when accessing our services. This ensures someone you trust can help communicate your needs and make interactions with us easier.
Help Centre
Accessibility & Customers with Additional Needs
Our Commitment to Accessibility
At AA Ireland, we’re committed to making sure that everyone can access our products, services, and information easily, including customers with disabilities or additional support needs.
We aim to provide a welcoming and inclusive experience for all our customers. We want to make it as easy as possible for you to communicate with us and get the help you need.
♿ Accessibility Supports
We have a variety of accessibility features available on our website, such as;
- Screen reader adjustment
- Text reader
- Voice commands
- Colour adjustment
- Font size adjustment
- Keyboard navigation
To use these features, click on this icon 
which is located on the left-hand side of AA Ireland’s website.
If you are an Irish Sign Language (ISL) user and would like to contact us with the aid of an interpreter, you can do this via the Irish Remote Interpreting Service (IRIS).
Appointments can be booked directly with IRIS through the following link;
https://iris2.gettimely.com/
(This link opens the IRIS interpreter booking system).
If you are booking an appointment with an ISL interpreter, we recommend that you also send us an email at [email protected] with the time and date of your appointment, so that our call centre staff know to expect this type of call.
If you have any questions about accessibility, need support, or want to provide feedback, our Access Officer is here to help.
You can reach our Access Officer by contacting [email protected] or using the webform below.
Different Ways to Access Our Services
There are lots of different ways that you can access our services. Here are answers to some of the most common questions you may have about how to access our services?
How can I make changes to my insurance policy?
The easiest and quickest way to make a change to your policy is online via our website. Upon the homepage of our website you will be able to click on the following links;
- Change My Vehicle
- Add a Driver
- Submit a Document
- Request a Document
- Other Policy Changes
- Submit your Driver (Licence) Number
You can also get in touch with us via our Webchat and Whatsapp service, available via the chat icon in the bottom right corner of our website.
Note: Your cookies settings need to be set to active, in order for chat features to be available. You can update your ‘cookies settings’ here: Cookies
If you are unable to make your change online (e.g. due to a disability or other personal circumstances), you can request assistance from our Access officer via the contact details above.
How can I renew my insurance policy?
The quickest way to discuss your insurance renewal is via Webchat and Whatsapp service, available via the chat icon in the bottom right corner of our website. 
You can also call us via the telephone number included in your renewal invitation pack (which is sent to you approximately 1 month in advance of your renewal date).
How can I report a Roadside Breakdown Assistance Request?
Report a breakdown here.
How can I get updates on the status of my Breakdown Assistance Request?
Once you log a breakdown request, we will keep you update on the status of your request via Whatsapp.
You can also download the AA App and view the status of your breakdown, including viewing our live Patrol tracking feature.
Additional Assistance Requests Webform
Please fill out this form and we will contact you via your preferred method of correspondence as soon as possible.