Who is a consumer with additional needs?
AA Ireland strive to provide consumers, especially those who require additional assistance or needs, with the utmost service and assistance.
The Consumer Protection Code outlines for AA Ireland who they should consider as a consumer with additional needs and require additional assistance.
A consumer with additional needs is a person who either:
- has the capacity to make his or her own decisions but who, because of individual circumstances, may require assistance to do so (for example, hearing impaired or visually impaired persons); and/or
- has limited capacity to make his or her own decisions and who requires assistance to do so (for example, persons with intellectual disabilities or mental health difficulties).