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Emergency Assistance

In a medical emergency, if you are admitted to hospital or need to return home early you must contact AXA Assistance. The service operates 24 hours a day, 365 days a year.

Tel: 00 353 1 431 1205

Ref: AA Travel Insurance


How to make a travel insurance claim

To report a travel insurance claim please call the AXA Assistance Claims Centre on:

From Ireland – 01 431 1204

Outside of Ireland – 00 353 143 11204

Claims should be made upon your return home or within 28 days of the incident, whichever is earlier.

When contacting the claims department, please quote Ref: AA Travel Insurance.


Please have the following information to hand if possible

  • Policy number
  • Date Insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date