First check your house insurance policy booklet and your policy summary carefully to make sure that the loss or damage is covered by your policy.
Call the telephone number shown on your policy summary as soon as possible to report the loss or damage. A claims advisor will tell you how to proceed with your claim.
If you are asked to complete a claim form, please fill it in and return it as soon as possible to the address shown on the claim form. You should also enclose any other information you have been asked to provide.
If you have had to pay a tradesman to make urgent repairs to prevent further loss or damage you should ask for and keep any receipts they give you.
For non-urgent repairs or replacements, please follow the instructions we give you. We may ask you to get estimates or want to see the damage ourselves before agreeing to any work.
Please make sure you provide the policy number shown on your summary each time you contact us.
What if my property has been burgled?
If something has been stolen from your home or you home has been broken into, call the Gardaí straight away and make a note of the crime reference number which they will give you.
Home insurance customer service helpline:
Call us on 01 6179104 for policy advice and questions.
Lines are open Monday to Friday 9am to 6pm.