How to make a house insurance claim
If this is your first time making a claim, you’ll have a million and one questions. Thankfully, AA home insurance customers only need to follow three easy steps:
- Check your house insurance policy booklet and your policy summary carefully to make sure that any loss or damage is covered by your policy.
- Call the telephone number shown on your policy summary as soon as possible to report the loss or damage.
- Talk with a claims advisor who will tell you how to proceed with your claim.
What you need to do after your first call
If you are asked to complete a claim form, please fill it in and return it to the address shown on the claim form as soon as possible. You should also enclose any other information you have been asked to provide.
If you have had to pay a tradesperson to make urgent repairs to prevent further loss or damage, you should ask for and keep any receipts they give you.
For non-urgent repairs or replacements, please follow the instructions your insurer gives you. They may ask you to get estimates or want to see the damage themselves before agreeing to any work.
Also, please make sure you provide the policy number shown on your summary each time you contact us. It will make it easier for us to check your policy and any updates.
Knowing what you can claim on
Your home insurance policy booklet will detail everything you can, and can’t, claim on. The most common enquiries for help with a claim typically involve instances around:
- Escape of water
- Escape of oil
- Falling trees & branches
- Damage from storms & floods
What if my property has been burgled?
If something has been stolen from your home or your home has been broken into, call the Gardaí straight away and make a note of the crime reference number, which they will give you.
Get in touch with the AA today to start your claim.
Call our home insurance customer service helpline on 01 6179104 for policy advice and questions.
Phone lines are open Monday to Friday, 9 am to 6 pm.