07 Apr 2017
Posted by Michelle Connor 
The Talbot Hotel Stillorgan has won a major tourism award in recognition of the quality and hospitality of its staff. The AA Courtesy & Care Award 2017 was presented by Minister of State for Tourism and Sport Patrick O’Donovan at a prestigious ceremony in Dublin on Thursday evening (6th April).
A member of The AA’s Hotel Inspectorate commented: “Whether you are a resident guest or just popping in for a quick bite in one of the restaurants, you are assured of a cheery greeting and great engagement from the dedicated team at The Talbot Stillorgan. Nothing is too much trouble when it comes to customer care.”
On awarding the top honour, The AA’s Director of Consumer Affairs Conor Faughnan, said: “Attentive and good-natured service delivery are some of the main criteria for the AA Courtesy & Care award. The team at The Talbot Hotel Stillorgan fit the bill in this regard and are great ambassadors for the industry as a whole, which is why we are delighted to be presenting them with this award.”
On accepting the award, General Manager Daragh O’Neill said: “We are exceptionally honored and privileged to be awarded the prestigious AA Courtesy & Care award for 2017. It is recognition for every member of our team at The Talbot Hotel Stillorgan that we are achieving our service promise of “excellent friendly service by exceptional people” to our guests. To receive formal recognition with this award is an exceptional achievement for our team. ”
The AA’s top award of AA Hotel of the Year 2017 went to Ashford Castle, Cong, Co. Mayo.
The AA uses highly trained and experienced inspectors to personally visit every AA accredited hotel, guesthouse and Bed & Breakfast establishments. The assessments of the standards of hospitality, service, cuisine, facilities and staff are the most exacting in the industry. Winners are selected in recognition of excellence in service and hospitality, as well as a clear demonstration of continuous improvement in the preceding 12-18 months.
Other major award winners at the AA ceremony this evening were:
AA Hotel of the Year: Ashford Castle, Cong, Co. Mayo.
Set in an iconic location on the shore of Lough Corrib, Ashford Castle has been on a transformative journey since coming in to new ownership just four years ago. General Manager Niall Rochford and his team have been praised by the AA’s Inspectorate for consistently applying superb standards throughout the impressive Co. Mayo facility. It has managed to become both a favourite for locals and tourists and is one of the finest 5 Star Hotels in Europe.
AA Guest Accommodation of the Year: Rolf’s Country House, Baltimore, Co. Cork.
Run by siblings Johannes and Freiderike Haffner, the Country House employs a team of small local team of staff, all dedicated to delivering culinary excellence and hospitality.
